Responsible Gaming

Our Commitment

Draco Gaming N.V. is committed to the promotion of responsible gambling across all services operated under the domain tenobetcasino.me.uk. It is the policy of this organisation that gambling shall remain a form of leisure activity conducted within safe and sustainable boundaries. All measures undertaken by Draco Gaming N.V. are designed to ensure the welfare of our customers and to prevent the occurrence of gambling-related harm.

This organisation acknowledges its statutory and ethical obligations under applicable licensing frameworks and is fully committed to operating in accordance with recognised responsible gambling standards. Appropriate safeguards have been implemented to protect vulnerable persons, including minors and individuals who may be at risk of developing problematic gambling behaviour.

All members of staff engaged in customer-facing roles receive training in responsible gambling awareness. This training equips personnel with the knowledge required to identify and respond appropriately to indicators of problem gambling. The welfare of the customer shall at all times be afforded priority over commercial considerations.

Problem Signs

Customers are encouraged to reflect honestly upon their gambling behaviour. The following behavioural indicators may be suggestive of a problematic relationship with gambling and should be taken seriously:

Expenditure beyond one's means: Wagering sums of money that exceed what one can reasonably afford to lose, or utilising funds ordinarily reserved for household expenses, rent, or essential bills.
Chasing losses: Continuing to gamble with the intention of recovering money that has already been lost, often resulting in further and more significant financial detriment.
Preoccupation with gambling: Experiencing persistent and intrusive thoughts concerning gambling activities, or planning gambling sessions to an extent that interferes with daily responsibilities and personal relationships.
Concealment of gambling activity: Feeling compelled to hide or misrepresent the extent of one's gambling from family members, friends, or colleagues due to feelings of guilt or shame.
Neglect of responsibilities: Failing to fulfil professional, domestic, or social obligations as a direct consequence of time or money devoted to gambling.
Inability to set limits: Experiencing persistent difficulty in stopping or reducing gambling activity despite a genuine intention to do so, or continuing to gamble for longer periods than originally intended.

Should any of the above indicators apply to your circumstances, we strongly encourage you to make use of the support tools and professional resources detailed within this policy.

Account Restriction

Draco Gaming N.V. provides all registered customers with access to voluntary account restriction mechanisms. These tools have been developed in accordance with responsible gambling best practice and are available at any time through the customer account management interface or upon request via the customer support team.

Self-Exclusion: Customers who consider themselves to be at risk of gambling-related harm may apply for self-exclusion from tenobetcasino.me.uk. Upon activation of self-exclusion, the customer's account shall be suspended for the duration of the chosen exclusion period. Self-exclusion periods are available for durations of six months, one year, two years, or five years. A permanent self-exclusion option is also available for those who wish to cease gambling activity indefinitely.

During any active self-exclusion period, the customer shall not be permitted to access their account, place wagers, or receive promotional communications from this organisation. All remaining balances held within the account at the time of self-exclusion shall remain safeguarded and may be withdrawn by the customer upon application.

Cooling-Off Periods: Customers who wish to take a temporary break from gambling without committing to a full self-exclusion may request a cooling-off period. Such periods may be set for twenty-four hours, forty-eight hours, one week, or one month. During a cooling-off period, access to gambling services shall be suspended whilst account access for withdrawal purposes is retained.

Requests for self-exclusion or cooling-off periods may be submitted by contacting our responsible gambling team directly at [email protected]. All such requests shall be processed promptly and without undue delay.

Control Options

In addition to account restriction measures, a range of financial and temporal control options are made available to all registered customers of tenobetcasino.me.uk. These mechanisms are provided to assist customers in maintaining control over their gambling activity and may be adjusted through the account settings section or by contacting customer support.

Deposit Limits: Customers may set maximum deposit limits on a daily, weekly, or monthly basis. Once a deposit limit has been applied, it shall take effect immediately and may not be increased without a mandatory review period of no fewer than twenty-four hours. Reductions to existing deposit limits shall take effect without delay.

Loss Limits: A maximum loss threshold may be established for any given time period, thereby preventing the customer from incurring losses in excess of the specified amount within that period. Should the loss limit be reached, further wagering shall be suspended until the relevant period concludes.

Wager Limits: Customers may restrict the maximum stake that may be placed on any individual wager. This limit applies uniformly across all game types available on the platform.

Session Time Limits: Customers may specify a maximum duration for each gambling session. Upon reaching the designated time limit, the customer shall receive a notification and the session shall be concluded automatically.

Reality Checks: Periodic on-screen notifications may be enabled to remind customers of the duration of their current gambling session and the net financial position of that session. Reality checks may be configured to appear at intervals of fifteen minutes, thirty minutes, or one hour.

All limit adjustments are recorded and may be reviewed by the customer at any time. Draco Gaming N.V. reserves the right to impose additional restrictions upon any account where there is reasonable cause to believe that the customer may be experiencing gambling-related difficulties.

Help & Assistance

Draco Gaming N.V. recognises that gambling-related harm can have a profound and lasting impact upon individuals and their families. Confidential support and professional counselling services are available to any person who believes that gambling may be causing harm to themselves or to those close to them.

The following categories of professional assistance are available within the United Kingdom and may be accessed free of charge:

National Gambling Helplines: Dedicated telephone helplines are operated by recognised charitable organisations and provide confidential advice, information, and referral services to individuals affected by problem gambling. Helpline services are available around the clock, seven days a week.
Cognitive Behavioural Therapy (CBT): Structured therapeutic programmes delivered by qualified clinical practitioners are available via the National Health Service and accredited private providers. CBT has been demonstrated to be an effective treatment modality for problematic gambling behaviour.
Peer Support Groups: Support groups operating on a mutual-aid basis bring together individuals with shared experiences of gambling-related harm. Such groups are convened across the United Kingdom and provide a structured environment for participants to share experiences and provide one another with encouragement.
Financial Counselling: Specialist debt and financial advisory services are available to assist those whose gambling activity has resulted in significant financial difficulty. Advisers are trained to approach gambling-related debt with sensitivity and without judgement.
Family Support Services: Dedicated support is available for the family members and close associates of individuals affected by problem gambling. These services acknowledge the wider impact of gambling-related harm upon households and personal relationships.

Customers are encouraged to seek assistance at the earliest opportunity. Early intervention is associated with significantly improved outcomes. No customer shall be disadvantaged in their use of this platform as a consequence of seeking help or engaging with responsible gambling support services.

Contact Us

All enquiries pertaining to responsible gambling, account restrictions, self-exclusion requests, or any matter relating to the welfare of customers may be directed to the responsible gambling team of Draco Gaming N.V. at the following address:

Responsible Gaming Enquiries: [email protected]

All correspondence received via this address shall be treated in strict confidence. Our responsible gambling team shall endeavour to respond to all enquiries within one business day. Where a matter is of an urgent nature, customers are advised to state this clearly within their communication in order that the matter may be escalated appropriately.